Arrival and departure

Arrival time is normally between 4.00 p.m. and 7.00 p.m. Please let us know if these times present a problem.

Check out time is by 10.30 a.m.  (11.00 a.m. at weekends)

Breakfast

Breakfast is served from 8.00 a.m. – 9.00 a.m.  (8.30 a.m. – 9.30 a.m. at weekends)

Payment

A deposit equal to your first nights stay will be required to secure a booking.  In certain circumstances we will take a credit card number. However, please note, full payment is due on the day of departure by cheque or cash.

Cancellation

Deposits are refundable minus a 20% handling fee provided we receive 14 days prior notice.  Otherwise, full payment is due even if you are unable to stay, although we will gladly refund deposits if we are able to re-let the room.

If guesthouse stay is cut short, for any reason, the cost of the full stay will be charged.

Damage

Please note that you are responsible for any damage caused during your stay. 

Insurance

It is advisable to take out holiday insurance, when booking, to provide cover for unforeseen eventualities such as cancellation or damage.

Smoking

This is a non-smoking house though smoking is permitted in the grounds.  Guests who smoke inside the house will be charged an additional clean-up fee up to £100.

Pets

We are sorry but we cannot accommodate pets at Stream House guest house.

Children

Stream House is unsuitable for small children.  We welcome well-behaved children, over 10 years of age, at the full adult rate.  Please enquire about a family discount for long stays.

Stairs

Stream House Rye guesthouse dates back to 1850 and the architecture, with its different levels, may not be suitable for guests with severe walking difficulties.  However, we are happy to help in any way possible.